28/01/2019 - 01/02/2019 at 9:00 am - 5:00 pm
This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and revenue.
- Customize menus and fields to meet your unique business needs.
- Customize outgoing application-generated messaging.
- Create dynamic custom workspaces for any role to help staff work more efficiently.
- Create Guided Assistance and Agent scripts to assist customers and agents
- Create business rules that automate and standardize processes across your organization.
- Administer Community Discussions